Terms of Use

Important Notice

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING OR REGISTERING ON THE WEBSITE OR ACCESSING ANY MATERIAL, INFORMATION OR SERVICES THROUGH THE WEBSITE. Your use of the website or services provided shall signify your acceptance of these Terms of Use and your agreement to be legally bound by them.

Introduction & Acceptance

These Terms of Use ("Terms") govern your access to and use of www.sarthilab.com ("Website") and all services provided by SarthiLab ("we," "us," or "our"). By accessing or using our website, you agree to be bound by these Terms and all applicable laws and regulations.

Your use of the Website implies that you agree with these Terms of Use. If you do not agree with these Terms, please do not use our services.

About SarthiLab

SarthiLab is a diagnostic laboratory service provider with its registered office at:

9/562, Tilak Marg, Chitrakoot Scheme, Near Akshardham Mandir,
Vaishali Nagar, Jaipur, Rajasthan 302021

We provide diagnostic services including pathology tests, MRI scans, CT scans, and home sample collection services through our platform.

Eligibility to Use

Age Requirements:

You must be 18 years of age or older to use this website
If you are under 18, you may use our services only with parental consent
Registration is available only to natural persons who are competent to contract

Account Restrictions:

You shall not have more than one active account
You are prohibited from selling or transferring your account
SarthiLab reserves the right to refuse service to any user without reason

Our Services

SarthiLab provides the following diagnostic services through our website platform:

Laboratory Services:

Pathology tests and blood work
Health checkup packages
Specialized diagnostic tests
Home sample collection

Imaging Services:

MRI scans
CT scans
X-ray services
Digital report delivery

Important: SarthiLab acts as a platform connecting patients with diagnostic services. We work with accredited laboratories and certified medical professionals.

User Obligations & Responsibilities

Account Information:

Provide accurate, truthful, and complete information
Maintain and promptly update your account information
Keep your password secure and confidential
Notify us immediately of any unauthorized account access

Prohibited Activities:

Defame, abuse, harass, or threaten others
Impersonate any person or entity
Upload viruses or malicious software
Attempt unauthorized access to our systems
Use our services for any unlawful purpose
Share false or misleading health information

Medical Information:

Provide accurate medical history when required
Upload valid prescriptions for prescription-based tests
Follow all pre-test preparation instructions
Inform us of any relevant medical conditions

Medical Disclaimer

Important Medical Notice: The content on our website is for informational purposes only and does not constitute professional medical advice, diagnosis, treatment, or recommendations of any kind.

• Always consult with qualified healthcare professionals

• Never disregard medical advice based on website content

• Contact emergency services for urgent medical situations

• Test results should be interpreted by medical professionals

Prescription & Test Requirements

For Prescription-Based Tests:

Valid prescription from registered medical practitioner required
Upload scanned copy during booking or provide at collection time
We maintain records of all prescriptions for future reference
Tests will not be processed without valid prescription

Test Validity:

Prescription validity as per medical regulations
Some tests may require fasting or special preparation
Follow all pre-test instructions provided

Payment & Pricing

Payment Methods:

Credit/Debit cards
Net banking
UPI payments
Digital wallets
Cash on delivery (where available)

Payment Security:

Secure payment gateways used
Card details not stored on our servers
PCI DSS compliant processing
Fraud protection measures in place

Note: You must use your own credit/debit card. Using someone else's card without authorization is prohibited and may result in account termination.

Intellectual Property Rights

All content, design, graphics, logos, trademarks, and software on the SarthiLab website are owned by SarthiLab or our licensors and are protected by intellectual property laws.

Usage Rights:

Limited, non-exclusive license to use our services
No right to copy, modify, or distribute our content
No commercial use without express permission
All trademarks remain property of SarthiLab

Disclaimer of Warranties & Limitation of Liability

Service Disclaimer:

THE WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. We do not guarantee:

Uninterrupted or error-free service
Accuracy of all information on the website
Availability of all services at all times
Compatibility with all devices or systems

Liability Limitation:

SarthiLab's total liability shall not exceed the amount paid by you for the specific service under which liability arises. We shall not be liable for indirect, incidental, or consequential damages.

Privacy & Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms.

Data We Collect:

Personal information (name, contact details)
Medical information as required
Payment information
Test results and reports

Website usage data
Prescription information
Communication records
Technical information

Termination

Your Right to Terminate:

You may terminate your account at any time by closing your account or ceasing to use our services.

Our Right to Terminate:

We may terminate your access if:

You breach these Terms of Use
You provide false or misleading information
Your actions harm our business or other users
Required by law or regulatory authorities
We discontinue services for any reason

Governing Law & Jurisdiction

These Terms of Use shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

Any disputes arising out of or relating to these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan, India.

Changes to Terms

Right to Modify: SarthiLab reserves the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting on the website.

Your Responsibility: It is your responsibility to check these Terms periodically for changes. Continued use of our services constitutes acceptance of modified Terms.

Notification: For significant changes, we may notify users via email or website notices.

Contact Us

If you have any questions, concerns, or complaints regarding these Terms of Use or our services, please contact us:

SarthiLab