Privacy Policy
Your privacy is important to us. This policy explains how SarthiLab collects, uses, and protects your personal information when you use our diagnostic services.
Introduction
The Internet is an amazing tool that has the power to change the way we live. With only a few mouse-clicks, you can access medical information, book diagnostic tests, and communicate with healthcare providers. It's important to SarthiLab to help our users retain their privacy when they take advantage of all the Internet has to offer.
Protecting the privacy and confidentiality of our users' personal information is the ultimate motto of the management and staff at SarthiLab. We are committed to maintaining the highest standards of privacy protection in accordance with applicable laws and regulations.
About SarthiLab
SarthiLab ("us", "we", or "SarthiLab") is the owner, author and publisher of the internet resource www.sarthilab.com ("Website") on the world wide web, as well as any mobile applications and software provided by SarthiLab. This Privacy Policy applies to all services provided through our platform (collectively referred to as the "Services").
Legal Framework
Apart from our moral commitment towards protecting user privacy, we strictly adhere to the requirements of data protection laws established in India. This Privacy Policy is published in accordance with:
- Section 43A of the Information Technology Act, 2000
- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011
- Information Technology (Intermediaries Guidelines) Rules, 2011
- Digital Personal Data Protection Act, 2023
Information We Collect
We collect information by fair and lawful means and collect only that information which is necessary for purposes related to our diagnostic services. SarthiLab collects the following personal information:
Personal Information:
- Full Name
- Email Address
- Phone Number
- Address
- Date of Birth
- Gender
- Medical History
- Test Reports
Note: No sensitive personal data is automatically collected from casual visitors who are merely browsing our website.
How We Use Your Information
We collect, use and disclose your personal information to:
Primary Uses:
- Process your diagnostic test bookings
- Provide home collection services
- Generate and deliver test reports
- Communicate about your appointments
Secondary Uses:
- Send service updates and newsletters
- Improve our services
- Comply with legal requirements
- Conduct research and analytics
Our Privacy Principles
Accountability
We take our commitment to securing your privacy very seriously. Every SarthiLab staff member is responsible for protecting personal information and receives regular training on privacy policies.
Consent
You have the right to determine how your personal health information is used and disclosed. You can withdraw your consent at any time by contacting our support team.
Data Minimization
We only collect information that is necessary for providing our diagnostic services and will use it solely for those purposes.
Data Security & Protection
We guarantee that all your personal information with us is secure. SarthiLab takes careful precautions to protect your personal information from unauthorized access, improper use, disclosure, or modification.
Security Measures:
- Industry-standard SSL encryption
- Secure servers and databases
- Regular security audits
- Limited access to personal data
- Staff training on data protection
Information Sharing
We do not sell, rent, or exchange your personally identifiable information with any third party for commercial reasons. However, we may share information in the following limited circumstances:
- Payment Processing: We engage trusted payment service partners for secure transaction processing
- Laboratory Partners: Accredited labs for conducting diagnostic tests
- Legal Requirements: When required by law or legal process
- Emergency Situations: To protect health and safety
Your Rights
Access & Control:
- Access your personal data
- Update your information
- Delete your account
- Download your data
Communication:
- Opt-out of marketing emails
- Choose communication preferences
- Unsubscribe from newsletters
- Control notification settings
Cookies Policy
We use cookies to enhance your experience on our website. Cookies help us remember your preferences, improve site functionality, and analyze website usage.
You can clear cookies using your browser's "clear cookies" functionality. However, this may affect certain features of our website.
Changes to This Privacy Policy
SarthiLab may update this Privacy Policy from time to time. We will notify you of any significant changes by posting a notice on our website or sending you an email notification.
Important: Continued use of our services after policy changes constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
SarthiLab
9/562, Tilak Marg, Chitrakoot Scheme, Near Akshardham Mandir, Vaishali Nagar, Jaipur, Rajasthan 302021
Get in Touch
Email: [email protected]
Phone: +91 96805 45153
Support Hours: Monday - Friday, 8 AM - 8 PM
This Privacy Policy is effective as of January 15, 2024, and was last updated on January 15, 2024.